Frequently Asked Questions

Are your pearls natural?

Products described as containing natural freshwater pearls are made with genuine freshwater pearls.

Please review the materials listed on each product page, as designs may also include components such as metal alloys, plated finishes, stones, beads, or other decorative materials.

We clearly identify the known materials used in each product and do not describe plated jewelry as solid gold.

Why may my pearl jewelry look slightly different from the photographs?

No two natural freshwater pearls are exactly alike.

Natural variations in shape, size, tone, texture, luster, and surface characteristics are part of each pearl’s individual beauty. These variations are not normally considered defects.

We make reasonable efforts to represent every product accurately, but minor natural differences may exist between the item photographed and the item you receive.

Where is Memorique based?

Memorique is operated by Resilient Brothers Corporation, a corporation registered in the United States and based in Cumming, Georgia.

Where are orders shipped from?

To provide worldwide delivery, our products are prepared and shipped directly through our international fulfillment partner facilities in China.

The shipping origin displayed on your package or tracking information may therefore be China.

Do you offer free shipping?

Yes. Memorique offers free standard worldwide shipping on every order, with no minimum purchase requirement.

If an optional expedited service becomes available, its cost will be displayed separately at checkout.

How long does order processing take?

Orders are prepared and processed within 3–5 business days after payment has been confirmed.

This includes order verification, quality inspection, packaging, and preparation for shipment.

Business days do not include weekends or public holidays.

How long does delivery take?

The following shipping estimates begin after the 3–5 business-day processing period:

• United States: 5–8 business days
• United Kingdom: 3–5 business days
• France: 5–7 business days
• Canada: 6–10 business days
• Germany: 4–6 business days
• Italy: 6–10 business days
• Spain: 5–8 business days
• Netherlands: 4–6 business days
• Belgium: 3–6 business days
• Austria: 6–10 business days
• Sweden: 6–10 business days
• Poland: 6–10 business days
• Denmark: 6–10 business days
• Norway: 6–10 business days
• Switzerland: 6–10 business days
• Australia: 7–12 business days
• Other countries: approximately 5–8 business days

These periods are estimates rather than guaranteed delivery dates. Customs processing, carrier disruptions, public holidays, severe weather, and remote delivery locations may cause occasional delays.

Complete processing and delivery information is available in our Shipping and Delivery Policy.

Will I receive tracking information?

Yes. Once your order ships, we will send a shipping confirmation email containing your tracking number and, where available, a tracking link.

Tracking information may take several business days to update after shipment.

If you have not received tracking information after the processing period, email info@memoriquegifts.com and include your order number.

Can I change my shipping address?

Contact info@memoriquegifts.com as soon as possible if you need to change your shipping address.

We will attempt to make the change before shipment, but we cannot guarantee address changes after processing has begun. Orders cannot normally be redirected after they have shipped.

Please check that your shipping address is complete and accurate before submitting your order.

Can I cancel my order?

Contact info@memoriquegifts.com as soon as possible if you wish to cancel an order.

We will attempt to cancel it before processing or shipment, but cancellation cannot be guaranteed once processing has begun.

If your order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

What is your return policy?

We accept returns for all products within 14 days of delivery.

The 14-day period begins on the date your order is delivered, not the purchase or shipment date.

Returned products must be unworn, unused, undamaged, and in the same condition in which they were received, with their original packaging and included accessories.

All products, including earrings, may be returned when these conditions are met.

To request a return, email info@memoriquegifts.com within 14 days of delivery.

Who pays for return shipping?

For a change-of-mind return, ordering the wrong product, or deciding that you no longer want the item, the customer is responsible for the return shipping cost.

If the product arrives damaged, defective, or different from what was ordered, Memorique will cover the reasonable return shipping cost or provide another appropriate resolution at no additional cost.

We do not charge a restocking fee.

What should I do if my order arrives damaged or incorrect?

Contact info@memoriquegifts.com within 14 days of delivery.

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing the information, we may offer a replacement, a refund to the original payment method, or another appropriate resolution.

Do you offer exchanges?

We do not currently process direct exchanges.

If you want another product, color, or style, return the original product for a refund and place a new order.

If your product arrived damaged, defective, or incorrect, contact us before placing another order.

How long does a refund take?

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank, card company, or payment provider may require additional time to display the refund.

If more than 15 business days have passed since your refund was approved, contact info@memoriquegifts.com.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are not included in the product price unless expressly stated at checkout. Customers are responsible for applicable customs duties and import taxes.

Memorique does not control local customs decisions, processing times, or charges.

Are payments secure?

Payments are processed securely through Shopify and the payment methods displayed at checkout.

Memorique does not independently store complete payment card details.

The available payment methods may vary depending on your country, device, and selected currency.

How should I care for my jewelry?

To help preserve your jewelry:

• Keep it away from perfumes, hairsprays, lotions, household chemicals, chlorine, and salt water.
• Remove it before showering, swimming, exercising, or sleeping.
• Avoid pulling, bending, dropping, or crushing delicate components.
• Wipe the jewelry gently with a soft, dry cloth after use.
• Store each piece separately in a dry place to reduce scratching and tangling.
• Do not use abrasive cleaners or harsh jewelry-cleaning chemicals on pearls.
• Avoid prolonged exposure to excessive heat, moisture, or direct sunlight.

Natural freshwater pearls are delicate and should be handled carefully.

How can I contact Memorique?

For questions about products, orders, shipping, returns, refunds, or store policies, contact:

Email: info@memoriquegifts.com

We aim to respond within 1–2 business days, Monday through Friday, excluding public holidays.

Memorique is operated by:

Resilient Brothers Corporation
4385 Ambassador Way
Cumming, Georgia 30040
United States