Shipping and Delivery Policy

Memorique offers free worldwide shipping on every order.

This policy explains our order processing times, estimated delivery times, shipping origin, tracking process, and other important delivery information.

Shipping Cost

Standard worldwide shipping is free for all Memorique orders. There is no minimum purchase requirement.

Any optional expedited shipping service, if available, will be displayed separately at checkout.

Order Processing Time

Orders are prepared and processed within 3–5 business days after payment has been successfully confirmed.

Processing time includes order verification, quality inspection, packaging, and preparation for shipment.

Orders placed on weekends or public holidays begin processing on the next business day.

Shipping Origin

Memorique is operated by Resilient Brothers Corporation, a U.S.-registered company based in Georgia.

To provide our international customers with efficient worldwide delivery, orders are processed and shipped directly from our fulfillment partner facilities in China.

The shipping origin shown on the package or tracking information may therefore be China.

Estimated Delivery Times

The delivery estimates below begin after the order has been processed and shipped.

Destination	Processing Time	Shipping Time	Estimated Total Delivery Time
United States	3–5 business days	5–8 business days	8–13 business days
United Kingdom	3–5 business days	3–5 business days	6–10 business days
France	3–5 business days	5–7 business days	8–12 business days
Canada	3–5 business days	6–10 business days	9–15 business days
Germany	3–5 business days	4–6 business days	7–11 business days
Italy	3–5 business days	6–10 business days	9–15 business days
Spain	3–5 business days	5–8 business days	8–13 business days
Netherlands	3–5 business days	4–6 business days	7–11 business days
Belgium	3–5 business days	3–6 business days	6–11 business days
Austria	3–5 business days	6–10 business days	9–15 business days
Sweden	3–5 business days	6–10 business days	9–15 business days
Poland	3–5 business days	6–10 business days	9–15 business days
Denmark	3–5 business days	6–10 business days	9–15 business days
Norway	3–5 business days	6–10 business days	9–15 business days
Switzerland	3–5 business days	6–10 business days	9–15 business days
Australia	3–5 business days	7–12 business days	10–17 business days
Other countries	3–5 business days	5–8 business days	8–13 business days

Business days do not include weekends or public holidays.

These delivery periods are estimates and are not guaranteed. Customs processing, severe weather, carrier disruptions, public holidays, remote delivery locations, or other circumstances outside our control may occasionally cause delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to follow the shipment.

Tracking information may require several business days to update after the shipping confirmation is sent.

If you have not received tracking information after the processing period, contact us at info@memoriquegifts.com and include your order number.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address, contact info@memoriquegifts.com as soon as possible. We will attempt to update the address before shipment, but changes cannot be guaranteed once processing has begun.

We cannot redirect an order after it has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local authorities and are not included in the product price unless expressly stated at checkout. The customer is responsible for any applicable customs duties or import taxes.

Memorique does not control customs processing times or local import charges.

Delayed Shipments

Occasional carrier or customs delays may occur.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery period, contact info@memoriquegifts.com with your order number.

We will review the tracking information and contact the shipping carrier or fulfillment partner when appropriate.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, contact us at info@memoriquegifts.com.

We will investigate the shipment with the carrier. If the shipment is confirmed as lost, we will offer an appropriate resolution, which may include a replacement or refund.

If tracking shows the order as delivered but you cannot locate it, please first check with household members, neighbors, the delivery carrier, and any safe delivery locations around the address. You may then contact us for further assistance.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact info@memoriquegifts.com within 14 days of delivery.

Please include your order number and clear photographs showing the product, packaging, and issue. We will review the case and provide an appropriate resolution in accordance with our Return and Refund Policy.

Separate Shipments

In some circumstances, items from the same order may be shipped separately. If this occurs, you may receive more than one tracking number. You will not be charged additional standard shipping fees.

Contact Us

For questions about processing, shipping, tracking, or delivery, contact us at:

Memorique
Operated by Resilient Brothers Corporation
Email: info@memoriquegifts.com