Return and Refund Policy

At Memorique, we want you to feel confident when placing an order. We accept returns for all products within 14 days of delivery.

The 14-day return period begins on the date your order is delivered, not on the purchase or shipment date.

Return Eligibility

You may request a return for any reason within 14 days of delivery, including if:

• You changed your mind.

• You ordered the wrong product.

• You would prefer a different product.

• The item arrived damaged or defective.

• You received an incorrect product.

To be eligible for a return, the product must be in the same condition in which it was received. It must be unworn, unused, undamaged, and returned with its original packaging and any accessories included with the order.

All products, including earrings, may be returned under these conditions. A receipt or other proof of purchase is also required.

How to Request a Return

To request a return, email info@memoriquegifts.com within 14 days of delivery.

Please include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Clear photographs if the product is damaged, defective, or incorrect

After reviewing your request, we will provide return authorization, detailed shipping instructions, and the correct return address.

Please do not send a product back without contacting us first. Returns sent without prior authorization or to an address other than the address provided in our instructions may not be accepted.

Once your return has been authorized, it must be shipped within 14 days. We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Return Shipping Costs

If you are returning a product because you changed your mind, selected the wrong product, or no longer want the item, you are responsible for the return shipping cost.

If the product arrived damaged, defective, or different from what you ordered, Memorique will cover the reasonable return shipping cost or offer another appropriate resolution at no additional cost to you.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, or incorrect, contact info@memoriquegifts.com within 14 days of delivery. Include your order number and clear photographs showing the product and the problem.

After reviewing the issue, we may offer:

• A replacement at no additional cost

• A full refund to your original payment method

• Another appropriate resolution agreed upon with you

Manufacturing defects reported within the 14-day return period are covered by this policy. Damage resulting from normal wear and tear, accidental damage, misuse, improper care or storage, or unauthorized alteration is not considered a manufacturing defect.

This policy does not limit any rights you may have under applicable consumer-protection laws.

Order Cancellations

If you wish to cancel an order, contact info@memoriquegifts.com as soon as possible.

We will attempt to cancel your order before it is processed or shipped. However, cancellation cannot be guaranteed once processing has begun.

If the order has already been shipped, it cannot be canceled. You may request a return after delivery in accordance with this policy.

Exchanges

We do not currently process direct exchanges.

If you would like a different product, color, or style, please return the original product for a refund and place a new order.

If you received a damaged, defective, or incorrect product, contact us before placing another order so that we can resolve the issue.

Refunds

We will notify you after we receive and inspect your return.

If the return is approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and display the refund in your account.

Original shipping charges, if any, and return shipping costs for change-of-mind returns are non-refundable.

If more than 15 business days have passed since we approved your refund, contact info@memoriquegifts.com.

Refused or Undeliverable Shipments

If an order is refused, left unclaimed, or returned because an incorrect or incomplete address was provided, we will contact you after the shipment is returned to us.

Any refund will be processed after the returned order has been received and inspected. Shipping or return costs incurred due to an incorrect address, refusal, or failure to collect the shipment may be deducted from the refund where permitted by law.

Contact Us

For questions concerning returns, cancellations, or refunds, contact us at:

Memorique
Operated by Resilient Brothers Corporation
Email: info@memoriquegifts.com